Terms and Conditions

When you give Kanzler Vineyards your credit or debit card details you are confirming that you are the card holder or have permission from the card holder to use the card on this website. For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks.

We reserve the right to cancel any orders that cannot be fulfilled for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order.

You agree not to do the following while using the Kanzler Family Vineyards website: a) Intentionally or unintentionally violate any applicable law or regulation or b) access, tamper with, or use nonpublic areas of the Kanzler Family Vineyards site or computer systems.

We take your privacy very seriously and will only pass your details on to 3rd parties when necessary to fulfill your order. See our Privacy Policy for complete details.

Kanzler Vineyards will give you any necessary notices by posting them on the Kanzler Vineyards site or by sending them to you by electronic mail. Kanzler Vineyards reserves the right to update these terms and conditions, with no notice to you, at any time.

Shipping Policy

By placing an order with Kanzler Vineyards you are certifying you are 21 years of age or older. An adult over the age of 21 must be present to sign for delivery and must be prepared to confirm their age with appropriate identification.

Wine orders are fulfilled by Wine Country Shipping in Windsor, California and Wine Shipping in Napa, and are shipped as soon as possible after the close of an offering. Date of receipt will vary based on the chosen transit method. We offer either 2 Day Air or Ground shipping via UPS or FedEx common carriers. Delivery times can vary from as little as one day to west coast locations to as long as week or more to east coast locations, barring transportation issues on the part of the common carriers due to natural disaster or other unforeseen circumstances.

A tracking number will be uploaded in each customer’s online account and a shipping notification will be sent by email to the customer at the time of shipment so they can make arrangements to receive the shipment and provide an adult signature.

Delivery will be attempted three times, after which time the order will be returned to Wine Country Shipping and the customer will be contacted to discuss re-shipment of the order. Kanzler Vineyards is not responsible for additional shipping costs incurred when a customer is unavailable for any of the three attempts the shipping company makes to deliver the order.

We can ship to most states subject to local laws and jurisdictions. If you are in a state that prohibits direct shipment of wine to consumers, it is your responsibility to make alternative shipping arrangements. Questions about this policy, or individual orders should be directed to Kanzler Vineyards at (707)-827-3874 or info@kanzlervineyards.com

Return Policy

Kanzler Vineyards is committed to the production of high-quality handcrafted wines and your satisfaction is our goal. Please inspect all packages as soon as they are received. Should any bottle(s) be broken or damaged during shipment, please email us at info@kanzlervineyards.com or call (707) 827-3874 within 48 hours of receipt of your package(s), so we can pursue a claim with the shipping company.

We will arrange to have the wine picked up in most cases. Please keep the original packaging and its contents exactly as you found them if possible. Understand that if the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns cannot be processed after 10 days.

Privacy Policy

Kanzler Vineyards is committed to protecting your privacy. All order information is encrypted in order to ensure maximum security. To prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of information, Kanzler Vineyards has in place appropriate physical and managerial procedures to safeguard the information we collect. Kanzler Vineyards will not sell, rent or lease your personally identifiable information to third parties.
Kanzler Vineyards promises not to sell, give, lend or otherwise distribute your personal information to any other company or association that is not part of the processing or shipping of your wine order.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All registration information and financial information is stored in secure locations on firewall and password-protected servers.

Personal Information and Data Gathering

From time to time, Kanzler Vineyards will contact our mailing list members who have opted in to be e-mailed with information about releases, events, and relevant updates we feel would be desired by that user. At any time a user wishes to opt-out of these e-mails, they may do so by contacting info@kanzlervineyards.com. Once opted-out, the user will not receive any further communication from us, aside from any system messages necessary to that user in specific transactions, such as e-commerce order summaries.

You must be 21 years of age or older to purchase wine. You must be 21 years or older to sign for the shipment.

Because of the high demand, Kanzler Vineyards Pinot Noir is tightly allocated and only members of our mailing list can purchase wine directly from the winery during an allocation offering, if you haven’t already, join the list and then view your offering.